Shipping policy

If you place your order for a business address after 10:00am, you may experience a delay in dispatch and be scheduled for delivery on the following day. Rest assured, we will get in touch with you if this situation arises. We highly recommend you place your order a day in advance to ensure delivery within business hours the next working day.

Please note: A store credit/Next day delivery is applicable due to any emergency alerts (No refunds will be actioned as product is secured based on orders)

Time Delivery Requests

This service is temporarily unavailable. We recommend collecting the flowers from us in-store or have the flowers delivered the day before if you require the flowers to arrive by a specific time. 

Sunday & Public Holiday Delivery including overnight delivery services.

We can deliver on Sunday within Auckland only (no rurals). We don't deliver on Auckland Anniversary Day, Good Friday, Easter Sunday, Waitangi Day, Anzac Day and Christmas Day. If you place an order on any of these specific days, your delivery will be scheduled for the next business day.

Saturday Delivery

No problems, our fleet of drivers guarantee that orders placed before 10:00am (NZST) on any Saturday will be safely delivered by 6pm the same day.

No-one is home?

If no-one is home to receive the flowers, a ticket note will be placed in the recipients letter box to advise that they have missed them on arrival. In any event, the flowers are well wet-wrapped for longevity and wrapped for protection. They will be left either on the back door, front door, garage or where ever is safest. Tomuri & Co. hold no responsibility if the flowers are damaged or stolen. Our couriers are professional floral couriers who are dedicated to the precious handling of our product.

Rural Addresses

For rural addresses outside of Auckland please allow up to 2-3 working days after placing your order, as this service is not a direct delivery. We accept no responsibility for not meeting a specific delivery date for Rural Deliveries, or the theft or damage of goods after delivery is made- we reserve the right to cancel an order if the nature or location of the delivery area risks the quality of our flowers upon arrival. A full refund will be issued if this is the case. For more information about our Overnight courier service, please contact our florists on (09)2787727.

Valentines Day/Mothers Day

Due to exceptionally high demand during Valentine's Day and Mother's Day, we recommend placing your order at least 2 days in advance to secure delivery on your preferred date.

Orders placed within this timeframe or on the day cannot be guaranteed for same-day delivery and may be delivered the following day. If we are unable to fulfil your order, a full refund can be arranged.

Delivery Hours: 6:00am – 6:00pm

Please note that specific delivery time requests cannot be accommodated on these occasions.

Tomuri & Co accepts no responsibility for flowers that are lost, stolen or damaged once successfully delivered to the nominated address. We also reserve the right to cancel orders where delivery requirements or special instructions cannot reasonably be fulfilled.

For further assistance, please contact our team on (09) 278 7727.

Around The World & those hard to get places

Our network of quality florists around the world and those hard to get to regional areas work with us to get your order delivered in 24-48 hours.